Community Phone

☎ Community Phone

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

Are you passionate about improving the lives of small business owners? Do you love the intensity that comes with building & training high-performance outbound sales teams?

At Community Phone, we’re on a mission to become the most customer-obsessed phone company in America. As a Sales Manager for our B2B Go-to-Market team, you’ll combine your dedication to small businesses with your expertise in outbound sales to help us scale 10x over the next three years by building and leading your own outbound sales team.

Your team will engage and educate small business owners and their staff (‘Mom and Pop’ businesses, often fewer than 15 employees) on how Community Phone can transform their operations, save them money, and grow their business. Your team will be responsible for prospecting, qualifying leads, driving conversion, and ensuring onboarding.

We believe in moving fast, challenging the status quo, and focusing on what truly matters. At Community Phone, speed beats perfection, first principles trump tradition, and truth always outweighs vanity metrics.

🚀 Your Mission

• Build and Lead a High-Performance Team
  You will recruit, hire, and train an elite outbound B2B sales team, composed of motivated, high-energy individuals. You will set the standard—both in behavior and execution—by leading with intensity, clarity, and purpose, driving your team to perform at their absolute best.
• Accelerate Performance
  Create a high-efficiency sales engine by developing streamlined workflows, scalable knowledge bases, and tailored messaging campaigns. Train your team to maximize daily prospect outreach with precision. Instill a culture of expectancy, where effort and execution directly correlate to results.
• Generate and Convert Leads
  Your team will rapidly engage, qualify, and convert cold prospect lists into leads—and ultimately—loyal customers. Your relentless focus on speed, efficiency, and execution will ensure every opportunity is captured.
• Execute with Precision Metrics
  Own and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate. You will constantly push your team to exceed benchmarks and adapt their strategies to uncover better ways to hit goal.
• Test, Adapt, Dominate
  Run bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed winning tactics into your team’s DNA.
• Close the Feedback Loop
  Gather insights from real conversations with prospects back to marketing, product, and leadership teams. Your team’s frontline learnings will shape strategy, refine offerings, and enhance execution across the company.

🏆 You are...

• Relentlessly Accountable
  You don’t just carry your team’s quota—you own it like it’s your personal mission. If something isn’t working, you don’t wait. You rebuild. If the sales process feels unclear, you redefine it. If the script isn’t converting, you write a better one. You believe that success is built, not given, and you take full ownership of making your team unstoppable.
• A True Architect of Excellence
  You are a hands-on leader, building your team brick by brick. You train, coach, and lead from the trenches, ensuring every rep understands not just what to say but why it matters. You see your team’s success as a direct reflection of your ability to design processes and tools that create winners.
• Obsession-Driven
  Winning isn’t just a goal—it’s an obsession. You’re laser-focused on understanding customer pain points and using that knowledge to create sales pitches that resonate deeper than our competitors’. You drive your team to master the art of discovery, to truly understand who the prospect is, and to close deals with conviction.
• Hunger Incarnate
  You create an environment where hunger is contagious. Your team feels the thrill of chasing success and the anticipation of reaching goals. You lead by instilling a culture of expectancy—where effort meets reward and everyone strives to achieve more than they thought possible.
• Truth-Obsessed
  Metrics aren’t just vanity numbers to you; they are a map to greatness. You track, interpret, and adapt based on the metrics that matter—speed to lead, close rates, and everything in between. You report results with honesty and precision, using insights to guide decisions and refine strategies.
• An Opportunistic Optimist
  You don’t see setbacks—you see stepping stones. Challenges fuel your creativity, and failures are simply feedback loops. You turn obstacles into opportunities with a mindset that radiates resilience and inspires those around you.
• A Master Communicator
  You can articulate complex ideas with clarity and purpose, cutting through the noise to address what matters most. Whether you’re motivating your team or selling to a prospect, you communicate with an authenticity that builds trust and drives action.
• Curious to the Core
  You live to learn. You question everything, challenge assumptions, and dive deep into the details. Your relentless curiosity fuels innovation, allowing you to adapt, iterate, and refine outreach strategies across industries, products, and personas at a seemingly unrealistic speed.
• A Builder of Belief
  You create a team that doesn’t just work together—they believe together. Through your leadership, every rep sees their potential for success and feels the pull of collective ambition. You make your team’s goals feel not just achievable but inevitable.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

The compensation for this position includes a $80K base salary with an OTE of $120K.

Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

Originally posted on Himalayas